Privacy Policy | Roost Architects

Legal

Roost Architects Ilkley Ltd. (“we,” “us,” or “our”) trading as Roost Architects is committed to protecting your privacy and ensuring that your personal information is handled responsibly and in compliance with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This Privacy Policy explains how we collect, use, store, and safeguard your personal data when you interact with our website, services, or communications.

Information We Collect

We collect different types of personal information depending on your interaction with us, including but not limited to:

Contact Information: such as your name, email address, phone number, and postal address when you contact us or request information.
Project Information: details related to your architectural project, preferences, and communications you share with us.
Usage Data: information about how you use our website and services, pages visited, and time spent on the site (collected through cookies and analytics tools).
Communication Data: records of correspondence with us by email, phone, or other channels.

How We Use Your Information

We use your personal information for the following purposes:

To respond to your enquiries and provide the services you request.
To manage and deliver architectural projects, including communications related to your project.
To improve our website, services, and customer experience.
To comply with legal and regulatory obligations.
To protect our rights, property, and safety, as well as that of our users.

Legal Basis for Processing under GDPR

Where required by law, we process your personal data based on one or more of the following lawful bases under the UK GDPR:

Consent: You have given clear consent for us to process your personal data for specific purposes, such as marketing communications. You can withdraw your consent at any time.
Contract: Processing is necessary to perform a contract with you or to take steps at your request before entering into a contract (for example, architectural services).
Legal Obligation: Processing is necessary to comply with a legal obligation to which we are subject.
Legitimate Interests: Processing is necessary for our legitimate interests or those of a third party, provided this does not override your rights or freedoms. For example, we may use data to improve our website or protect against fraud.

Your Rights under GDPR

You have the following rights concerning your personal data:

Right of Access: You can request a copy of the personal data we hold about you.
Right to Rectification: You can ask us to correct any inaccurate or incomplete data.
Right to Erasure: You can request that we delete your personal data, subject to any legal or contractual obligations.
Right to Restrict Processing: You can ask us to limit how we use your data.
Right to Object: You can object to the processing of your personal data for certain purposes, including direct marketing.
Right to Data Portability: You can request your personal data in a structured, commonly used format for transfer to another organisation.
Right to Withdraw Consent: If processing is based on consent, you can withdraw it at any time without affecting the lawfulness of processing before withdrawal.
Right to Lodge a Complaint: You have the right to complain to the Information Commissioner’s Office (ICO) if you believe we have not handled your data in compliance with the law.

To exercise any of these rights, please contact us using the details below.

How We Protect Your Information

We take appropriate technical and organisational measures to safeguard your personal data against unauthorised or unlawful processing, accidental loss, destruction, or damage. These measures include secure servers, encryption, access controls, and staff training on data protection.

Sharing Your Information

We do not sell or rent your personal data to third parties. We may share your data with trusted partners, such as contractors, IT service providers, or professional advisors, only to the extent necessary to provide our services or comply with legal obligations. All partners are required to protect your data in accordance with data protection laws.

International Transfers

If your data is transferred outside the UK or European Economic Area (EEA), we ensure that adequate safeguards are in place to protect your personal data, such as the use of standard contractual clauses or compliance with approved frameworks.

Data Retention

We retain your personal data only as long as necessary to fulfil the purposes outlined in this Privacy Policy or as required by law. When data is no longer needed, we securely delete or anonymise it.

Children’s Privacy

Our website and services are not directed to children under 16, and we do not knowingly collect personal data from children without parental consent.

Changes to This Privacy Policy

We may update this policy from time to time to reflect changes in legal requirements or our practices. Please review this page regularly for updates.

If you have any questions about this Privacy Policy or your personal data, or to exercise your data protection rights, please contact:

Roost Architects Ilkley Ltd.
Email: info@roostarchitects.com
Phone: 0784 330 2678
Address: 8, Lister Street, Ilkley, West Yorkshire, United Kingdom, LS29 9ET